IT Service Desk Analyst
On-site · South Ogden, Utah, United States
South Ogden, Utah, United StatesOn-siteFull TimeMid LevelNot SpecifiedMedium
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Medium
Job Summary
IT Service Desk Analyst providing front-line IT support to management, providers, and staff for computer, network, and peripheral usage; cradle-to-grave incident and service-request management following ITIL; on-call with occasional night/weekend availability; responsibilities include configuring/installing equipment, maintaining software, provisioning user accounts, and delivering professional on-site and phone support.
Required Qualifications
- Experience providing front-line IT support to end-users
- Familiarity with ITIL methodology for incident and request management
- Ability to configure, install, and troubleshoot desktops, peripherals, and mobile devices
- On-call rotation with availability for night or weekend work
- Proven ability to manage user accounts and perform provisioning
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