IT Service Desk Analyst
$57,565–$57,565 year
On-site · Edison, New Jersey, United States
Job Summary
IT Service Desk Analyst providing first-point-of-contact support for end users, triaging and resolving IT service issues and requests, documenting incidents, and escalating when needed. Responsibilities include troubleshooting across Windows, iOS, and Android environments, supporting end-user devices and applications, maintaining knowledge articles and documentation, and assisting with deployment and maintenance of hardware and software. Strong emphasis on customer service, clear communication, problem-solving, ticketing discipline, and collaboration with IT teams to restore service quickly. Regular schedule includes evening shifts in Edison, NJ, with potential overtime.
Required Qualifications
- High School diploma or equivalent
- Two (2) years’ experience in a customer service role
- Computer software and hardware troubleshooting knowledge and experience
- Familiarity and ability to troubleshoot Windows, iOS, and Android desktop and mobile operating systems
- Remote desktop and screen sharing tools
- Excellent customer service skills
- Ability to learn new technology and applications
- Solid written and verbal communication skills
- Strong time management skills
- Ability to work independently with limited direct supervision
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.