*IT Service Desk Analyst II
$58,000–$60,000 year
On-site · Denver, Colorado, United States
Job Summary
IT Service Desk Analyst II to provide direct support for internally managed systems, including managing user accounts and hardware, resolving service desk requests, and assisting with system support across locations. Contribute to real estate-technology projects and ensure exceptional customer service in line with company culture. Responsibilities include implementing security measures, configuring and documenting systems, on-call after hours support, and delivering a one-contact resolution approach mainly in person but also via phone or video chat. Strong emphasis on communication, organization, analytical reasoning, and proactive service, with experience in Windows environments, SSO/SAML/SCIM, SQL Server, cloud services, SharePoint, and Office 365 administration. Educational background of a Bachelor's degree is preferred, with 3+ years in similar roles and relevant certifications viewed as a plus.
Required Qualifications
- Bachelor's degree preferred
- 3+ years of experience in a similar role (IT service desk/technical support)
- Proficiency in Visio, Office Suite, and Microsoft Windows server family
- Knowledge of SSO, SAML/SCIM standards, MS SQL Server, cloud environments, SharePoint, and Office 365 administration
- Technical certifications such as MSCE, MSITP, CCNA are a plus
Desired Qualifications
- 3+ years of experience in a similar IT service desk or technical support role
- Bachelor's degree in computer science or related field (preferred)
- Proficiency in Visio, Office Suite, and Microsoft Windows server family
- Knowledge of Single Sign-On, SAML/SCIM standards, MS SQL Server, cloud environments, SharePoint, and Office 365 administration
- Technical certifications such as MSCE, MSITP, CCNA are a plus
- Strong written, verbal, and interpersonal communication skills
- Ability to work independently or as part of a team
- Customer-service oriented with proactive problem-solving abilities
- Experience with after-hours on-call rotation
- Understanding of security policies and basic system administration
- Experience with IT service management and ticketing
- Experience with hardware support and user account management
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