IT Service Desk Analyst- Contract
On-sitePune, Maharashtra, India
Job Summary
Provide 1st level support to internal customers through the ticketing system and answer calls via the global Service Desk solution. Actively participate in team meetings to suggest continual improvements and support Service Desk KPI/TTI measures. Monitor group email inboxes and enter issues into the ticketing system while developing and maintaining technical and customer documentation for standards and procedures. Join a rotated on-call team during weekends, with one month of on-call duty per month. This role requires immediate start and involves working across three rotational shifts: 06:30–14:30, 14:30–22:30, and 22:30–06:30 (IST).
Required Qualifications
- Strong customer service skills with a passion to exceed customer expectations
- Good analytical and problem solving skills
- An understanding of ITIL v3
- A passion and interest in learning a broad knowledge of hardware and software
- Strong English written and verbal communication skills
- Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences
- Ability to work under stressful conditions
- Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques
- Be part of a rotered on call team during weekends, this should have you on-call once a month
- Working Hours: 3 shifts on a rotational basis
- -06:30 - 14:30 (IST)
- -14:30 - 22:30 (IST)
- -22:30 - 06:30 (IST)
- #LI-ONSITE#
- #LI-AP2
Desired Qualifications
- # Immediate start preferred
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