IT Service Desk Agents
On-site · Bucharest, București, Romania
Job Summary
As an IT Service Desk agent, you will provide IT support as the first point of contact for technical assistance via phone, chat, email, and ticketing systems. Responsibilities include troubleshooting desktop hardware and software issues, carrying out standardized IT tasks, and educating users about various support channels. A customer service mindset and strong organizational skills are essential, along with the ability to work effectively in a team. The role requires a Bachelor's degree or equivalent experience and fluency in English.
Required Qualifications
- Bachelor’s degree or equivalent professional experience
- Strong communication skills, both verbal and written
- Excellent organizational skills
- Proactive approach to learning
- Customer service mindset
- Punctuality and well-developed administrative skills
- Fluency in English
- Affinity with IT and desire to grow in the field
Desired Qualifications
- Experience with ITSM tools or ticketing systems
- Familiarity with ITIL service management principles and processes
- Proven troubleshooting skills for desktop hardware and software issues
- Analytical and service-oriented mindset
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