IT Service Desk Agent with Finnish
$108,000–$126,000 year
HybridGdańsk, Pomerania, Poland
Job Summary
Provide first-line support for end-users across Kemira by troubleshooting and investigating incidents in a timely manner. Apply ITIL processes to ensure high-quality customer service while supporting users from diverse cultural backgrounds. Maintain fluency in written and spoken English and Finnish, with knowledge of Windows 11 systems and at least one year of relevant experience. This hybrid role in Gdansk, Poland, offers flexibility between office and remote work. The position sits within the Information Technology function, which delivers reliable, cost-efficient services to support Kemira's global strategy in sustainable chemistry for water-intensive industries.
Required Qualifications
- Fluent written and spoken English and Finnish
- Knowledge of Windows 11 systems
- At least 1 year of relevant experience
- Strong analytical, communication, and interpersonal skills
- Customer-oriented approach
- Ability to collaborate and deliver value in a team environment
- Flexibility to organize your work between office and remote in a hybrid work culture
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