IT Service Desk Agent (all genders)

Accept incoming software and hardware incidents in a large customer environment, prioritizing, classifying, and documenting issues within the ticketing system. Perform remote support triage to provide initial solutions and conduct root cause analysis to drive corrective actions. Escalate complex incidents to downstream units as needed. Requires C1 German and B1 English proficiency, familiarity with Windows 11 and Microsoft Office 365, and a relevant IT background. Full-time role in Hamburg with mobile work options after probation. DataGroup offers health benefits, certification funding, and a central location in the heart of the city.