IT Service Delivery Manager – Manufacturing Operations Support
On-siteGreensboro, North Carolina, United States
Job Summary
Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications and serving as the primary IT contact for plant operations. Manage incident, problem, request, change, and release processes while coordinating application updates, system patches, and integrations with vendors and engineering teams. Drive major incident response, root cause analysis, corrective actions, and executive communications, alongside developing operational reports on service performance and availability. Lead and mentor the operations support team, standardize operational procedures, and partner with manufacturing, quality, maintenance, and production planning teams to optimize IT services and identify automation opportunities. Work Monday through Friday, 8:00 AM – 5:00 PM, with occasional evening or weekend availability as needed.
Required Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience)
- 2+ years of IT operations or IT service management experience supporting manufacturing environments
- Experience supporting MOM/MES applications
- Experience leading technical support teams and service improvement initiatives
- Strong knowledge of Incident, Problem, Change, and Release Management processes
- Experience with ticket management systems and Microsoft Office
- Understanding of application lifecycle management and DevOps practices
- Excellent troubleshooting, analytical, and communication skills
- Strong organizational, time management, and customer service skills
- Ability to negotiate and manage stakeholder expectations effectively
Desired Qualifications
- Siemens Opcenter
- Experience working in global or cross-cultural environments
- Experience leading IT service delivery within a manufacturing environment
- Strong understanding of MOM/MES platforms
- Excellent leadership and stakeholder management skills
- Strong analytical mindset with proven root cause analysis and problem-solving abilities
- Excellent communication and presentation skills for both technical and non-technical audiences
- A continuous improvement (Kaizen) mindset with a focus on operational excellence
- Ability to work effectively with cross-functional and global teams
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