IT Service & Asset Manager (m/f/d)
On-siteBerlin, State of Berlin, Germany or Riga, Riga, Latvia
Job Summary
Manage relationships with external IT service providers, defining expectations, monitoring SLAs, and overseeing infrastructure including cloud environments, backup systems, and network architecture. Act as the central coordination point for IT requests, owning the full asset lifecycle from procurement and deployment to maintenance, replacement, and decommissioning of hardware and peripherals. Maintain an accurate centralized asset register for inventory, ownership, and lifecycle status while managing software procurement, license allocation, and renewal processes to optimize costs. Ensure IT operations align with governance frameworks, data protection requirements, and security standards through regular reviews and audit-ready documentation. Coordinate device onboarding and offboarding, enforce acceptable use policies, and provide cost transparency and reporting to support business decisions.
Required Qualifications
- Strong experience in IT operations, IT service management, and vendor management
- Proven track record in working with external IT partners or managed service providers
- Solid understanding of IT service landscapes, including workplace technologies (e.g. Microsoft 365), cloud services, and typical enterprise IT environments
- Experience in managing IT assets, software licenses, and subscriptions
- Practical experience in IT budgeting and cost management
- Strong understanding of vendor and contract management
- Experience in establishing structured processes and ensuring transparency across IT services, assets, and vendors
- Experience in coordinating IT-related topics across multiple stakeholders
- Working knowledge of data protection (GDPR) and information security principles
- Experience in maintaining clear, audit-ready documentation for IT assets, licenses, vendors, and service processes
- Excellent communication skills
Desired Qualifications
- Ability to translate business needs into structured service requests and ensure effective follow-up and delivery by external providers
- Ability to evaluate IT services and provider deliverables from a functional and business perspective, without requiring deep technical specialisation
- Ability to create structured documentation and user guidance to support consistent and compliant use of IT services across the organisation
- Strong focus on cost awareness and continuous optimisation of IT services, tools, and contracts
- Experience in identifying cost-saving opportunities
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