IT Service Account Coordinator - Healthcare
$72,000–$72,000 year
On-siteFranklin, Tennessee, United States
Job Summary
Coordinate client inquiries, service needs, and project activities as the primary operational contact for healthcare centers. Manage ticket queues, document resolutions, and facilitate bi-weekly center meetings to track issue status and overdue alerts. Support inside sales by generating quotes for hardware and licensing, creating Statements of Work, and presenting proposals to clients. Oversee client onboarding by collecting workflow information, transitioning from incumbent MSPs, and maintaining accurate IT Glue documentation. Respond to urgent licensing requests and time-sensitive changes while ensuring billing accuracy and system inventory updates.
Required Qualifications
- strong organizational discipline
- excellent communication skills
- ability to manage multiple concurrent priorities
- high-touch, white-glove service experience
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