IT Senior Technician
$58,240–$70,720 year
On-sitePrineville, Oregon, United States
Job Summary
Diagnose and resolve hardware, software, and peripheral issues for office and remote users while serving as the definitive escalation point for complex technical problems. Liaise daily with the external MSP help desk to track open cases and ensure third-party support aligns with internal timelines. Design and author technical documentation covering workstation provisioning, mobile device configuration, and account onboarding, while offering hands-on training to employees on evolving systems. Manage the complete physical lifecycle of IT hardware, including asset tagging, inventory audits, and secure disposal of retired equipment. Travel to active job sites and company offices to conduct equipment installations, network resets, and operational support.
Required Qualifications
- 5+ years of dedicated experience in an IT help desk, technical support, or field technician environment
- Deep familiarity with Windows 11 environments, the Microsoft 365 suite, and SharePoint data structures
- Functional knowledge of configuration platforms - specifically Verizon, Intune, and Apple Business Manager - for securing and deploying remote mobile assets
- A clear understanding of TCP/IP, DNS, and local wireless hardware to perform on-site network diagnostic tasks
- Demonstrated ability to construct clear, logical, and highly detailed technical documentation and standard operating procedures
- Professional interpersonal skills, with a proven capability to communicate technical solutions to non-technical personnel in a patient and respectful manner
- Exceptional administrative and logistical tracking skills, ensuring asset management processes are followed precisely without deviation
- An associate's degree (or higher) in Information Technology, Cybersecurity, or a related discipline
- Active industry certifications (such as CompTIA Network+, Security+, Microsoft 365 Certified: Endpoint Administrator, or ITIL Foundation)
Desired Qualifications
- Prior exposure to construction-adjacent platforms such as HCSS software (HeavyBid, HeavyJob, Fleet), Samsara, or Bluebeam is highly valued
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