IT Senior Support Analyst (Onsite Vancouver)
$76,236–$95,296 year
On-siteVancouver, British Columbia, Canada
Job Summary
Manage all local IT inquiries for the Vancouver office, serving as the primary escalation point for the service desk and handling end-user issues related to hardware, software, and networks. Investigate and resolve incidents while ensuring timely outage updates, and provide recommendations on troubleshooting and technology improvements to maintain infrastructure stability. Coordinate with internal and external vendors to track requests and monitor service delivery, while mentoring other service desk staff on new technologies. Collaborate with regional business partners to reduce mean time to restore service and enhance data quality, and work with the management team to foster a positive culture aligned with corporate values.
Required Qualifications
- Bachelor of Science degree with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial), or other business/technology disciplines or equivalent work experience
- Minimum 5+ years of experience in the IT industry
- Minimum 5+ years of experience in System Administration
- Solid understanding of load balancing, TCP/IP, and basic networking skills such as IP, DNS, HTTP
- Minimum 5+ years of experience managing enterprise productivity and collaboration systems such as Google Workspace, Slack, etc.
- Willingness to travel internationally as needed to support global offices, on-site initiatives, and company events
Desired Qualifications
- Experience with parsing and scripting languages such as Powershell, Perl, VBScript, SQL Scripting, etc.
- 3+ years of hands-on cloud experience, AWS or Azure preferred, including cross-region deployment
- Experience providing IT support in a multi-site, international environment
- Familiarity with IT service management (ITSM) principles and tools
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