IT Security Manager, Authentication & Authorization
$114,480–$170,070 year
On-siteWindsor, Connecticut, United States
Job Summary
Lead and manage a team of 8–10 engineers responsible for authentication, API security, and web security platform delivery. Build and enforce structured intake processes, transitioning the team from ad hoc tracking to formal workflow management using ServiceNow. Define SLAs, prioritization models, and delivery timelines while establishing tracking, reporting, and dashboards to ensure consistent visibility into work status and throughput. Partner closely with Digital, Application Development, and Business teams to translate requests into actionable work and communicate delivery outcomes. Oversee delivery and configuration across key platforms including IBM Verify Identity Access and IBM DataPower. Drive continuous improvement in operational practices and introduce governance frameworks to improve consistency in documentation and delivery. This role supports Voya's mission to secure customer-facing platforms while enabling digital innovation through structured intake, workflow transformation, and operational excellence.
Required Qualifications
- Proven experience managing technical teams (7+ direct reports preferred)
- Strong experience in Identity & Access Management (IAM), authentication, or web security environments
- Demonstrated success implementing or improving: Workflow processes
- Demonstrated success implementing or improving: Intake models
- Demonstrated success implementing or improving: SLAs and delivery tracking
- Demonstrated success implementing or improving: Operational reporting and dashboards
- Experience working closely with application development or digital product teams
- Strong leadership, communication, and stakeholder management skills
- Candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC
Desired Qualifications
- IBM Verify Identity Access (ISVA / WebSEAL)
- IBM DataPower
- Keycloak
- Okta
- PingFederate
- Azure Entra
- API management or authentication platforms
- Tools like ServiceNow for workflow management
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