IT Regional Service Technician
On-sitePortland, Oregon, United States
Portland, Oregon, United StatesOn-siteFull Time
Full Time
Job Summary
Diagnose and resolve technical issues for workstations, mobile devices, networks, and entry-level servers both remotely and onsite. Perform hardware repair, maintenance, and security tasks ranging from component replacement to in-depth diagnostics. Execute physical networking functions including cable runs, patch panel installation, and rack setup. Install, configure, and restore operating systems, security tools, and productivity suites while adhering to SOPs and KPI goals. Maintain data backups and provide recommendations for ongoing system health. Requires onsite travel within a 60-mile radius of City Center.
Required Qualifications
- Practical experience with hardware assembly, disassembly, maintenance, and repair
- Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
- Familiarity with antivirus, security, and firewall technologies, including installation and recovery
- Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
- Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
- Ability to identify and diagnose failed hardware components
- Valid Driver's License
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- Ability to travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
Desired Qualifications
- A+, Net+, and Sec+ certifications, or equivalent experience
- Experience with all modern operating systems
- Deep understanding of business networking
- Deep understanding of Active Directory, Group Policy, File Sharing, etc.
- General understanding of technology related to small-medium businesses
- Virtualization experience is a plus!
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