IT Project Manager / Product Owner – CRM
RemotePoland
Job Summary
Own the CRM implementation project end to end from an IT and Product Owner perspective, defining priorities, managing the product backlog, and translating business needs into clear technology requirements. Lead rollout planning and deployment across multiple countries and regions while coordinating global stakeholders, local market teams, IT groups, and external vendors. Manage project scope, timelines, risks, dependencies, and delivery quality by driving system configuration, integration, testing, UAT, and go-live activities. Ensure alignment between global standards and local market requirements, manage vendor performance, and resolve technical issues. Drive user adoption, support continuous improvement, and maintain compliance with security and data-privacy standards. This 6-month contract includes occasional travel to local markets for UAT or go-live milestones.
Required Qualifications
- 5+ years of experience as an IT Project Manager, IT Product Owner, CRM Product Owner or Technology Delivery Lead
- hands-on ownership of CRM or enterprise application implementations
- Demonstrated experience owning and delivering CRM, Sales Technology or Customer Engagement implementations
- Strong understanding of the full technology delivery lifecycle, including requirements, configuration, integration, testing, UAT, deployment and adoption
- Experience managing external software vendors and working with cross-functional technology teams
- Strong stakeholder-management skills across business and IT organizations
- Experience managing multi-country or global technology rollouts
- Experience with enterprise CRM platforms such as Veeva CRM, Salesforce, IQVIA OCE or similar solutions
- Strong project-management capabilities across Agile, Waterfall or hybrid delivery models
- Excellent English communication and presentation skills
- Proactive, structured and hands-on approach with the ability to independently drive initiatives end to end
- Ability and willingness to work effectively across Europe, Asia and LATAM time zones, with reasonable flexibility in working hours
- There may be occasional travel to local markets during key project milestones, such as UAT or go-live
Desired Qualifications
- Experience in Consumer Health, Pharma, FMCG or other complex commercial environments is an advantage
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