IT Project Manager II
$106,000–$123,000 year
On-siteRosemead, California, United States
Job Summary
Lead end-to-end planning and execution of strategic customer experience and Intelligent Virtual Assistant initiatives, developing integrated project plans and success criteria. Forecast, identify, and proactively mitigate risks while establishing formal risk, issue, and dependency management processes to ensure programs remain aligned to business goals. Partner closely with Product, Engineering, IT, and external vendors to facilitate alignment, remove blockers, and drive decisions across competing priorities. Prepare executive-level reporting, dashboards, and presentations to deliver concise status updates on program health and milestones. Establish consistent program management standards and governance practices to improve visibility into project health and resource constraints.
Required Qualifications
- Bachelor Degree in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience
- ten or more years of project management and/or project support experience
- 3-5 years of Project Management experience leading large-scale technology initiatives
- Demonstrated success managing complex, cross-functional programs across Product, Engineering, IT, and Business teams
- Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies
- Exceptional risk forecasting, risk management, and dependency management skills
- Proven ability to influence without authority and hold teams accountable
- Experience managing third-party vendors and consulting partners
- Excellent written and verbal communication skills
- Advanced experience creating executive-level presentations, status reports, and program dashboards
- Ability to sit/stand for up to 8 hours per day
- Ability to move freely for up to 8 hours per day
- Local Candidates only
- Drug Free Workplace
Desired Qualifications
- Experience supporting customer experience, contact center, IVR, IVA, conversational AI, or customer service technologies
- Experience working with Generative AI, AI-powered customer experiences, or automation platforms
- Background in regulated industries or large enterprise environments
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