IT Project Manager (DoD)
On-siteDaleville, Alabama, United States
Job Summary
Lead and manage day-to-day IT operations supporting government customers by operationalizing contract deliverables and converting Performance Work Statement requirements into measurable team objectives. Ensure all contractual Service Level Agreements, performance metrics, and deliverables are achieved while supervising, mentoring, and developing technical staff. Manage staffing, scheduling, workload balancing, and resource allocation; identify operational risks and implement corrective actions before they impact mission performance. Coordinate with government leadership, subcontractors, and corporate management to ensure successful contract execution. Develop and maintain Standard Operating Procedures and process improvements while monitoring quality assurance activities for compliance. Prepare operational reports, status briefings, and performance metrics for leadership. Requires an active Secret Security Clearance and five years of experience leading IT operations in a Department of Defense environment.
Required Qualifications
- Bachelor's degree from an accredited college or university
- Active Secret Security Clearance
- Minimum of 5 years of experience leading IT operations or technical support teams
- Demonstrated experience managing personnel in a Department of Defense or federal government environment
- Strong understanding of IT service management principles and operational execution
- Proven ability to manage multiple priorities while meeting contractual deadlines
- Excellent verbal and written communication skills
- Prepare, monitor, manage and execute a detailed project plan
Desired Qualifications
- Project Management Institute PMP Certification
- Current CompTIA Security+ CE certification (or DoD 8570/8140 compliant equivalent)
- Experience managing large IT support contracts
- Experience with Service Desk, Desktop Support, Endpoint Management, or Enterprise IT Operations
- ITIL Foundation certification
- Project management experience
- Experience with Microsoft 365, Intune, Active Directory/Entra ID, SharePoint, or enterprise endpoint management solutions
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