IT Product Manager
$170,000–$190,000 year
HybridNew York City, New York, United States
Job Summary
Oversee a varied portfolio of internal products including the CMS, electronic signature platforms, CRM, and events application by clarifying requirements, prioritizing fixes, and supporting testing and release readiness. Translate business partner and user needs into clear product scope and acceptance criteria in partnership with Product Owners, IT teams, and vendors. Manage assigned product activities from intake through operational handoff, coordinate with development and delivery teams on releases and configuration changes, and support product quality by coordinating user acceptance testing and tracking defects. Own and prioritize product backlogs based on business value and user impact, while maintaining documentation that reflects business priorities. Manage third-party vendors to ensure assigned products meet organizational needs.
Required Qualifications
- 5+ years of experience supporting software products or software development initiatives
- at least 3 years in a hands-on product management role
- Experience supporting CRM solutions
- Experience supporting content management systems, electronic signature and digital agreement management platforms, events applications, or similar business platforms
- Experience with Agile frameworks and Scrum at scale
- Demonstrated ability to build strong relationships with external and internal stakeholders across a range of departments
- Excellent analytical, communication, and organizational skills
- Excellent ability to write product documentation, e.g., user stories, training materials, and/or release notes
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
Desired Qualifications
- Bachelor's degree or equivalent practical experience
- Agile or Scrum certification
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