IT Process Lead , Commercial
HybridSharonville, Ohio, United States
Job Summary
Lead commercial application initiatives, enhancements, and issue resolution across revenue growth management, trade promotion management, pricing, and sales planning processes. Partner with stakeholders to gather requirements, design business solutions, and prioritize enhancement requests while collaborating with IT teammates and vendors to deliver projects from planning through deployment. Configure, test, validate, and troubleshoot system changes, data flows, and integrations; support user acceptance testing, defect triage, and post-go-live activities. Create functional and technical documentation, manage vendor relationships, and assist leadership with budget tracking. This role focuses on deploying and stabilizing a Trade Promotion Management platform to strengthen data quality and adoption of modern commercial capabilities.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline
- At least 5 years of experience supporting, implementing, or improving business applications
- Demonstrated business analysis, process design, requirements gathering, testing, documentation, and stakeholder partnership experience related to technology initiatives
- Experience leading projects or implementing enterprise applications that support commercial, revenue growth management, trade promotion management, pricing, sales planning, marketing, finance, or customer planning processes
- Clear understanding of commercial business processes, data dependencies, analytics, reporting, and KPIs
- Experience identifying, assessing, documenting, and helping manage risks, issues, decisions, dependencies, and change impacts associated with business systems initiatives
- Strong interpersonal communication, problem-solving, negotiation, facilitation, and organizational skills
- Self-starter who can stay on track, drive progress, and pursue solutions with limited supervision in an office or hybrid work environment
- Strong business process analysis skills with the ability to translate requirements into solutions, test cases, documentation, and support models
- Analytical thinker with strong problem-solving skills and attention to detail
- Organized, detail-oriented, and comfortable managing multiple priorities at the same time
- Willingness to expand skills, develop new capabilities, and learn new applications, processes, and systems
- Proficiency with Microsoft Office and Microsoft 365 collaboration tools
- Must be able to stoop, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions
- Must frequently lift and or move up to 50 pounds of material, boxes, etc.
- Must have close vision such as reading handwritten and or typed material
- Must have the ability to focus
Desired Qualifications
- Experience with RGM, TPM, pricing, promotion planning, sales planning, customer planning, commercial analytics, ERP, CRM, or similar business applications
- Strong business systems implementation experience and transferable commercial process knowledge
- Experience with RGM or TPM platforms in a consumer products, retail, manufacturing, or distribution environment
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