IT Platform Admin I/II/III/IV
On-siteBuffalo, New York, United States or Rochester, New York, United States
EXPIREDBuffalo, New York, United States or Rochester, New York, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Monitor system uptime and performance while installing, configuring, troubleshooting, and patching enterprise software platforms to ensure reliable, highly available systems. Conduct testing, optimize application performance, and maintain system configurations and backups to meet stakeholder recoverability specifications. Manage user accounts, network rights, and access aligned to regulatory policies, documenting root cause analysis for all incident resolutions. Participate in on-call production support rotation, including off-hours, and collaborate with cross-functional teams, developers, and vendors to triage and facilitate issue resolution. Perform periodic audits, maintain application compliance, and advocate for platform best interests across multiple departments.
Required Qualifications
- Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field
- In lieu of degree, three (3) years of related work experience
- Prior professional, internship, or co-op in enterprise-scale platforms
- Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques
- Basic knowledge of relevant operating systems (linux and/or windows)
- Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others)
- Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others)
- Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP)
- Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies
- Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management
- Basic skills in quality principles especially root cause analysis and technical problem-solving
- Basic knowledge of source control processes & tools
- Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies
- Intermediate communication skills, written and verbal, across multiple communication channels
- Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload
- Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer
- Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time
- Ability to travel across the Health Plan service region for meetings and/or trainings as needed
- Ability to work in a home office for continuous periods of time for business continuity
- Participates in on-call production support rotation, including off-hours
- Regular and reliable attendance is expected and required
Desired Qualifications
- Bachelor's degree in a related field preferred
- Intermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments
- Intermediate experience with computing resource management and optimization
- Basic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes
- Intermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services
- Intermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue
- Intermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices
- Intermediate knowledge of security, compliance, and audit policies/procedures
- Intermediate experience of Disaster Recovery
- Intermediate ability to support Application Development initiatives through research, design, and implementation
- Intermediate experience in SDLC (S2E) and DevOps practices
- Intermediate experience in developing process and training documentation plus facilitating presentations
- Advanced experience in applications and application integration tool administration listed above
- Advanced knowledge of technologies outside of core administration job function
- Advanced experience of Disaster Recovery
- Advanced skills in setting strategic vision in alignment with business objectives
- Intermediate Health Insurance experience preferred
- Advanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices
- Advanced experience in SDLC (S2E) and DevOps practices
- Advanced experience in presenting technical information to key stakeholders across all levels of the organization
- Expert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team
- Expert knowledge of technologies related to core administration job function
- Intermediate competency in team leadership / technical leadership, facilitation, project leadership
- Advanced degree preferred
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