IT Ops Junior Administrator
$75,000–$75,000 year
RemoteUnited States or Chicago, Illinois, United States
Job Summary
Review and reconcile all IT Ops Technology tickets via the Crash ticketing system, then provide project support for scheduling, meeting notes, and M&A realignment tasks. Perform scheduled administrative configurations in systems such as CCC ONE, Mitchell, Audatex, D365, and Clearent while assisting the IT Ops Technology Director and System Admins with departmental projects. This role ensures efficient IT operations and supports organizational growth through effective system management and troubleshooting within the largest founder-led multi-shop operator of high-quality collision repair service in the U.S.
Required Qualifications
- Minimum of 2 years of customer service experience
- Minimum of 5 years of experience in the collision repair industry
- Excellent typing and note-taking abilities
- Proficiency in Outlook and CCC ONE end-user skills
- Strong communication and collaboration skills, with the ability to work across departments
- Attention to detail, self-management, critical thinking, and problem-solving skills
Desired Qualifications
- Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent experience
- Experience with Smartsheet, Mitchell, Audatex, Clearent, and D365
- Proven ability to drive process and performance improvements
- Experience managing multiple tasks and project responsibilities simultaneously
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