IT Operations Support Lead
On-siteSingapore, Singapore
Job Summary
Lead Singapore IT operations and serve as the primary onsite contact for employees, contractors, and executives. Provide escalated regional support to Southeast Asia sites, manage vendor logistics and inventory, and oversee office build-outs. Deliver on-site and remote technical support for macOS, Windows, and SaaS applications, including hardware troubleshooting and AV setup for meetings and events. Manage new hire onboarding and offboarding processes while mentoring junior team members. Write clear documentation and contribute to team improvement initiatives. Work autonomously with partners in workplace, facilities, and real estate to ensure seamless technology experiences.
Required Qualifications
- Site lead or site management experience, experience as the primary IT site lead or owner in a regional or remote office
- Able to demonstrate strong written and verbal communication skills in English
- Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
- Demonstrated strong technical troubleshooting skills - hardware and software
- Intermediate networking troubleshooting - the basics of networking and common issues with wifi, DNS and office networks
- Experience in high growth multinational tech companies
- Strong ability to multitask and work on multiple competing priorities
- This role is the Singapore site lead, and requires 5 days in office per week
Desired Qualifications
- People management/leadership a plus, or tech lead in an IT operations role
- Experience in financial services. fintech or payments
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