IT Operations Service Management, Senior Advisor
Hybrid · Rosemead, California, United States
Job Summary
Senior IT Operations Service Management Advisor at Southern California Edison leads and governs IT service delivery for Transmission & Distribution (T&D) Grid Resiliency applications. Responsible for oversight of the Manage Service Provider (MSP) to ensure efficient service delivery, governance, and continuous improvement; coordinates with IT areas (Infrastructure, Security, Service Integration) and business partners to align operational activities. Drives ITSM metrics, governance, risk and compliance, data backups/business continuity, outage communications, and lifecycle management of software environments. Works with stakeholders to communicate vision and customer deliverables, maintains relationships across teams, and ensures protection of sensitive data in line with cybersecurity standards. Requires extensive IT operations experience, ITIL knowledge, and ability to operate in a hybrid work mode with consideration for California residency. Relocation may apply; travel up to 60% and potential extended time at alternate work location. Hybrid work mode with 2 days onsite in Rosemead, CA.
Required Qualifications
- Ten or more years of experience as an IT Administrator
- Experience in monitoring the availability and quality of IT services across sites, infrastructure components or application landscapes
- Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes, and principles
- Experience in IT Operations in a managed services environment
- Prior T&D experience and/or knowledge in electric utility industry
- Understanding of agile workflow processes (Agile, DevOps, Waterfall, Product Lines, Value Streams, and SOX compliance)
- Technical experience in application development & maintenance, integration systems, databases, and job scheduling environments
- Service and Performance management experience with operational responsibility of multiple applications and database environments
- Strong full-stack fundamentals with depth in data platforms
- Software engineering experience
- Proficiency in Python including frameworks like PySpark or Polars
- Understanding of data pipeline architecture
- Experience with Foundry Pipeline Builder, Code Repositories, or Data Connection
- Willingness to participate in on-call rotation, including occasional off-hours
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