IT Operations & Service Coordination

Serve as the primary contact for all incoming calls, screen requests, and direct them to appropriate departments while overseeing routing improvements. Create, update, and manage IT support tickets in the ticketing system, assigning escalations to the engineering team and monitoring progress for accurate categorization. Prepare client quotes based on engineering recommendations, source pricing from vendors, and place orders while tracking hardware deliveries. Manage IT assets and conduct regular inventory audits using Asset Panda, and handle office supplies, travel arrangements, and vehicle maintenance. Create opportunities, initiate quotes in ConnectWise Sell, and upload finalized Statements of Work to SharePoint for client eSignatures.