IT Operations Manager - Software Asset Management (SAM)
$111,605–$131,300 year
On-site · Charlotte, North Carolina, United States or Irving, Texas, United States
Job Summary
IT Operations Manager to lead and support the Enterprise Software Asset Management (SAM) program, guiding end-to-end SAM workflows (request, procurement, entitlement, deployment, compliance, reclamation) within ServiceNow; drive license compliance, optimization of SaaS/COTS/on‐prem licenses, audit readiness, KPI/KRI reporting, and risk remediation; partner with stakeholders across IT, procurement, finance, risk, legal, and audit; lead organizational change, develop a high-performing team, and ensure alignment with COBIT/FFIEC and enterprise risk standards.
Required Qualifications
- Bachelor's degree or equivalent work experience
- 7+ years’ experience with the processes, tools and guidelines for overseeing and optimizing the costs and revenues for IT services
- 7+ years’ experience with management approaches, tools, and techniques for managing IT assets
- 7+ years of experience leading complex operational, technology, financial, or risk initiatives within highly regulated environments (e.g., financial services, healthcare)
- 5+ years of direct Software Asset Management experience, including licensing compliance, optimization, and vendor management
- 3+ years of hands‐on experience implementing and operating SAM operational workflows within the ServiceNow ITx platform (ITAM, SAMPro, ITSM, ITOM, and related integrations)
- Experience translating policies and standards into operational processes with embedded controls
- Proven ability to use data and automation to drive operational improvements across the asset lifecycle
- Experienced people leader with the ability to develop talent, set clear expectations, and scale execution through empowered teams
- Strong capability to build trusted partnerships across IT, procurement, finance, risk, legal, audit, and security organizations
- Comfortable operating in ambiguous, fast-paced environments, balancing tactical execution with strategic focus
- Ability to lead through influence and communicate effectively
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