IT Operations Manager
$90,000–$110,000 year
On-site · Westminster, Colorado, United States
Job Summary
IT Operations Manager role overseeing IT Service Desk operations, SLAs, and service delivery. Responsible for leading and developing the service desk team, standard operating procedures, vendor coordination, onboarding/offboarding, asset lifecycle, and automation initiatives using PowerShell, Power Automate, APIs, and AI-assisted tooling. Focus on improving escalation paths, documentation, KPI reporting, and scaling internal IT support for employees across the organization. Requires a Bachelor’s degree in a related field and 5+ years IT operations experience; compensation listed with $90-110k base and 15% bonus potential.
Required Qualifications
- Bachelor’s degree in computer science, information technology, or equivalent experience; certifications such as Microsoft MS-102, MD-102, CompTIA Security+, ITIL Foundation, or similar certifications are a plus.
- 5+ years of experience in IT operations, systems administration, service delivery, or internal IT support.
- 2+ years of team lead or people management experience.
- Ability to independently troubleshoot and resolve moderately complex technical and operational issues across endpoint, SaaS, identity, and employee IT systems.
- Strong experience with Microsoft 365, Entra ID, endpoint management, SaaS administration, and enterprise IT operations.
- Experience managing service desk operations, escalations, vendors, procurement, and operational workflows.
- Experience with PowerShell, APIs, automation platforms, AI-assisted tooling, or workflow automation technologies.
- Solid understanding of networking, security, Azure, endpoint management, and modern cloud-based IT environments.
- Experience supporting SOC 2 audits, security initiatives, or compliance-driven operational processes.
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