IT Operations Manager
On-siteGuatemala City, Guatemala, Guatemala
Job Summary
Manage global technology activities by administering and maintaining IT hardware and software, including desktop troubleshooting, repairs, upgrades, and configuration. Lead project management functions to plan, coordinate, and deliver projects on time, within scope, and on budget while aligning cross-functional teams and vendors. Provide ongoing technical support locally, interpret technical issues, and escalate solutions as necessary. Maintain staff through recruiting, selecting, orienting, and training employees, while conducting regular 1:1 coaching sessions to clarify expectations and foster growth. Monitor system performance, document issues, and ensure a secure work environment within a 24/7 operations environment.
Required Qualifications
- Minimum 2 years IT experience
- Minimum 1 year management/project management experience
- Experience managing base image and software packaging deployments
- Project Management skills: Ability to plan, coordinate, and deliver projects within scope, timeline, and budget
- Strong communication skills with the ability to align cross-functional teams, vendors, and stakeholders
- Proactive risk identification, scope management, and issue resolution to keep projects on track
- Ability to provide regular updates and maintain an open channel of communication between stakeholders and execution teams
- Working knowledge of MS Windows, IOS/OSX, Android, and system environments
- Experience in Microsoft desktop and server platforms and their related software management applications
- Detail-oriented team player with creative problem-solving and project management skills
- Ability to implement change and innovation
- Expertise in installation, diagnostics, repair, maintenance, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
- Strong interpersonal and organizational skills; must be customer-oriented
- Must be tech-savvy and updated on the latest technology available on the market (Tablets, Game Consoles, LED TV's, etc.)
- Must be available to work in a 24/7 operations environment
- Must be able to lift 50 lbs
Desired Qualifications
- Post-secondary or completion of post-secondary schooling preferred
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