IT Operations Manager
$30,000–$30,000 year
HybridCollingwood, Victoria, Australia or North Wollongong, New South Wales, Australia
Job Summary
Own IT operations end-to-end, from device provisioning for new hires to secure offboarding and access revocation. Manage endpoint management, identity and access systems, and vendor relationships while resolving day-to-day support issues to minimize disruption. Lead SOC 2 Type II compliance audits and drive the company toward ISO 27001 certification by building practical security policies and addressing control gaps. Establish clear documentation and introduce new tools as the organization scales. Fully remote, hybrid, or in-office with a fresh Sydney head office.
Required Qualifications
- Experience owning IT operations and/or security compliance (SOC2, ISO27001 or similar) at a scaling company, ideally SaaS
- Hands-on experience with access management, identity providers, and device/endpoint management tooling
- A track record of running or contributing to compliance audits (SOC2 Type II, ISO27001 or similar frameworks)
- You take genuine ownership: you identify what needs to be done, act without waiting for direction and follow through to completion
- You're comfortable being the first dedicated person in a function and building the processes, systems and structure needed for it to scale
- You're equally comfortable setting direction and handling day-to-day work, from improving company-wide controls to troubleshooting an employee's laptop
- You communicate clearly with technical and non-technical audiences and can make IT, security and compliance requirements practical and easy to understand
- You're highly organised, dependable and attentive to detail, particularly when managing access, devices and audit evidence
- You care about the employee experience and understand that effective IT should make secure ways of working straightforward
Desired Qualifications
- ideally SaaS
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