IT Operations Lead
On-siteBlantyre, Southern Region, Malawi
Job Summary
Own the day-to-day running of internal IT systems and services for an international B2B business, administering Microsoft 365, Entra ID, and a mixed Windows/macOS device estate. Take responsibility for the internal IT roadmap, delivering improvements while maintaining clear documentation, change records, and operational standards. Manage the full joiner, mover, and leaver lifecycle, enforce least-privilege access principles, and ensure device compliance with encryption, patching, and endpoint protection. Monitor security signals from identity and endpoint tooling, keep incident response processes effective, and support the organization in remaining audit-ready. Provide reliable internal support, resolve recurring operational issues, and establish repeatable access review and system health processes.
Required Qualifications
- 4+ years' experience in IT administration or systems ownership roles
- Strong hands-on experience with Microsoft 365 and Entra ID
- Strong experience managing Windows and macOS environments using Intune
- Solid understanding of security fundamentals: MFA, access control, patching, encryption, endpoint protection
- Comfortable running IT operations with minimal day-to-day oversight
Desired Qualifications
- Experience working in international or enterprise-facing environments
- Experience simplifying IT systems and consolidating tools into Microsoft-native solutions
- Basic scripting or automation experience (e.g. PowerShell)
- Reliable and consistent in delivery
- Takes ownership and sees work through to completion
- Proactive and improvement-focused
- Calm, clear communicator with technical and non-technical colleagues
- Interested in long-term growth as part of an international team
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