IT Operations Co-op
$48,000–$48,000 year
HybridVancouver, British Columbia, Canada
Vancouver, British Columbia, CanadaHybridInternship$48,000–$48,000 yearSenior LevelSocial Media SoftwareSmall
InternshipSenior LevelSmallSocial Media Software
Job Summary
Respond to day-to-day IT support requests through the service desk, troubleshooting common laptop, account, application, Wi-Fi, and access issues. Assist with employee onboarding and offboarding by creating Google Workspace accounts, managing permissions, and supporting SSO access. Prepare and deploy laptops, maintain hardware and software inventory records, and install approved applications. Create and update help articles, identify recurring issues, and improve onboarding checklists while following security and compliance procedures.
Required Qualifications
- Currently enrolled in an Information Technology, Computer Science, Cybersecurity, Systems Administration, or related program.
- Basic understanding of computers, operating systems, and common workplace applications.
- Strong interest in IT support, cloud applications, and identity management.
- Good troubleshooting and problem-solving skills.
- Clear and friendly communication with both technical and non-technical employees.
- Strong attention to detail and willingness to document work.
- Ability to manage multiple requests and ask for help when needed.
- A customer-service mindset and genuine interest in helping others.
Desired Qualifications
- Previous school, volunteer, internship, or personal experience providing technical support.
- Familiarity with Google Workspace, Slack, Zoom, macOS, or Windows.
- Basic understanding of SSO, MFA, user permissions, or SaaS applications.
- Experience using a ticketing or service desk system.
- Interest in automation, scripting, cybersecurity, or systems administration.
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