IT Operations & Automation Specialist
$150,000–$200,000 year
On-siteClearwater, Florida, United States
Job Summary
Serve as the primary point of contact for day-to-day IT support across all CAVH locations, handling hardware, software, account, and connectivity issues. Manage tickets end-to-end in Freshservice, meeting SLAs and keeping users informed from first response through resolution. Administer the Microsoft 365 tenant daily, including Exchange Online, SharePoint, Teams, and user license management, while maintaining identity and access through Entra ID. Help maintain network infrastructure across sites, including firewalls, switches, and VPNs, and support endpoint protection and device lifecycle management. Over time, build workflow automations using Power Automate and PowerShell to reduce manual effort. This role is embedded in a lean, fast-moving team where your work has direct, visible impact across the whole company.
Required Qualifications
- 5+ years of hands-on IT support or systems administration experience in a business environment
- Solid working experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, user and license management)
- Experience with a helpdesk or ITSM ticketing system
- Working knowledge of networking fundamentals, firewalls, and managed switches
- Experience with Entra ID (Azure AD), MFA, and access management
- Strong troubleshooting skills
- A genuinely helpful, customer service oriented attitude
- Excellent communication skills and the ability to explain technical topics to non technical people
- Reliable, self-directed, and comfortable being the go to IT person on site
Desired Qualifications
- Freshservice experience
- Experience with Power Automate, PowerShell scripting, or API integrations
- Exposure to AI assistants, automation tools, or low code platforms
- Experience supporting multiple locations
- Relevant certifications (Microsoft, CompTIA, ITIL, networking)
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