IT Operations Analyst II INT
On-site · Bengaluru, Karnataka, India
Job Summary
The IT Operations Analyst II provides day-to-day support and maintenance for business applications, troubleshooting issues, monitoring performance, and collaborating with development and IT teams to implement enhancements. Responsibilities include application support, incident and change management, documenting configurations and procedures, training users, ensuring security/compliance, and identifying process improvements. Required skills include SQL, scripting, application software knowledge, strong customer service and communication, infrastructure awareness, adaptability, attention to detail, and a proactive approach to continuous learning and collaboration. Location is Bangalore, India with full-time employment; relocation assistance is not offered. Relocation not offered, visa sponsorship not indicated.
Required Qualifications
- Bachelor's Degree in Computer Science, Management Information Systems, or a related field
- 1+ years of relevant or practical experience
- SQL: ability to work with databases and perform data analysis
- Scripting and coding: able to automate tasks and troubleshoot issues
- Application software knowledge and staying up-to-date with IT trends
- Customer service orientation and communication skills
- Troubleshooting proficiency and incident handling
- IT infrastructure knowledge (networks and servers)
- Adaptability and attention to detail
- Continuous learning and problem-solving abilities
- Developing leadership and collaboration skills
- Stress management and time management
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