IT Operations Analyst

Provide first-level engagement for resolving technical problems within the CVS Health environment by reacting quickly to alerts and making critical decisions impacting store, corporate, and employee satisfaction. Log, escalate, and resolve events, incidents, problems, and requests to ensure continuity of service while maintaining high-quality support within committed service levels. Document and rectify issues using proper follow-up, adhering to specific customer service guidelines. This night shift position operates from 6pm to 6am, rotating between 3 and 4 days a week. The role supports Command Center Operations (CCO), ensuring prompt, professional service delivery across the organization.