IT Operational Support Supervisor
On-site · San Antonio, Texas, United States or Findlay, Ohio, United States
Job Summary
Leads a managed services team to operate a mission-critical hybrid cloud environment (Azure with on-prem data centers); responsible for incident response, service delivery, ITSM practices, documentation, and performance metrics; drives reliability, lifecycle management of IT assets, and collaboration with Enterprise IT Infrastructure; ensures observability and production readiness; oversees daily operations, provides guidance and mentorship to the team, coordinates with internal partners and vendors, and focuses on customer service and reducing operational risk in the hybrid cloud environment. Requires a Bachelor's degree in a computer-related field and 8+ years of IT experience; strong leadership, communication, and security/compliance knowledge with preferred certifications in ITIL, CISSP/CISM, CCNP, A+/Network+/Security+, and asset management. Location is in San Antonio, TX and Findlay, OH; role emphasizes hybrid cloud operations, incident management, and continuous improvement.
Required Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Cybersecurity, MIS, Engineering, Business, or related computer field
- Eight (8) or more years of diversified IT experience
- Certified CompTIA A+, CompTIA Network+, CompTIA Security+ and/or HDI Support Center Director preferred
- Certified Hardware Asset Management Professional (CHAMP) or Certified IT Asset Manager (CITAM) preferred
- Certified: Microsoft Modern Desktop Administrator Associate preferred
- Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) preferred
- Cisco Certified Network Professional (CCNP) preferred
- Certified ITIL v4 Foundation preferred
- Certified Lean Six Sigma preferred
- Experience with ticketing systems (e.g., ConnectWise, ServiceNow) preferred
- IT service management (ITSM) processes and tooling preferred
- Leading incident management, disaster recovery planning, and business continuity operations preferred
- Managed service provider engagements preferred
- Hardware/software lifecycle management, vendor management, and procurement processes preferred
- Automation platforms, AIOps, and observability tools (e.g., Splunk, ServiceNow, Dynatrace, SolarWinds) preferred
- SASE
- Zero-Trust
- SOX
- HIPAA
- ISO 27001
- Azure
- Microsoft 365
- Security best practices
- IT infrastructure (on-prem and cloud)
- Disaster recovery
- Business continuity
- Observability tools
- Incidents management
- Service delivery
- Documentation
- Compliance
- Vendor management
- Procurement
- Budgeting
- Performance metrics
- Lifecycle management
- Asset management
- Enterprise IT infrastructure
- Hybrid cloud
- Azure integration
- On-premises data centers
- ITSM practices
- XLOs/XLAs
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