IT Onsite Support Technician (L2) - The Hague
On-siteThe Hague, South Holland, The Netherlands
Job Summary
Install, upgrade, and troubleshoot Windows, Mac, and End User Workspace hardware including desktops, laptops, and peripherals across client sites in The Hague. Perform preventative maintenance, execute instructions from Subject Matter Experts, and provide advanced support for complex issues, fleet rotation, and VIP users. Assist with remote Desktop Engineering tasks, onsite device installation, and incident resolution while accurately documenting requests in the IT service desk system. Maintain first-class customer service and take ownership of problem analysis and fixes. This flexible, task-based role requires 2–5 years of experience, fluent Dutch, and hands-on skills in SCCM, MDM, and networking.
Required Qualifications
- 2–5 years of experience in a similar environment
- Relevant MBO/HBO level education or equivalent practical experience
- Fluent Dutch with the customer
- good-standard English with the Service Desk
- Valid right to work in the Netherlands
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and MS Outlook
- Advanced working knowledge of operating systems such as Windows and Mac and related applications
- Experience in End User device hardware and software troubleshooting
- Expert knowledge of mobile devices, in particular iPhones
- Experience building, configuring, replacing and troubleshooting EUC hardware components
- Good experience supporting devices such as printers and meeting room equipment
- Awareness of Data Backup principles
- Familiarity with virtual, MDM and VPN environments
- Good hands-on experience with systems such as SCCM, MDM, Citrix and similar
- Basic knowledge of Infrastructure (Compute and Network) hardware architecture, sufficient to understand procedures shared by L2 teams during troubleshooting and H&E support
- Basic knowledge of server/client operations in a domain environment, including Active Directory
- Hands-on experience installing and troubleshooting Infrastructure (DC & Network) equipment, Rack & Stack and cabling
- Experience with IMAC and Breakfix activities in the Infrastructure environment
- Ability to identify the right defective spares and replace them with good spares as instructed
- Knowledge of TCP/IP standards and networking
- You are expected to be able to travel to client sites by public transport or your own transport
Desired Qualifications
- Knowledge of ITIL and experience working in an ITIL environment is an advantage
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