IT Officer
On-siteMumbai, Maharashtra, India
Job Summary
Provide first- and second-line IT support to employees, resolving hardware, software, network, and access issues while responding to service desk requests. Install, configure, and maintain computers, laptops, mobile devices, printers, and peripherals; administer user accounts, permissions, and access to business applications. Monitor IT systems, networks, and security controls, escalating complex issues where required. Assist with system updates, software deployments, backups, and disaster recovery procedures. Maintain accurate records of IT assets, licenses, configurations, and support activity. Help implement cybersecurity policies, including endpoint protection and access control. Provide clear guidance and training to users with varying levels of IT experience. Work with external suppliers to coordinate maintenance and repairs. Contribute to IT projects, system upgrades, and process improvements.
Required Qualifications
- Previous experience in an IT support, IT technician, service desk or IT officer role
- Strong knowledge of Windows operating systems, Microsoft 365 and common business applications
- Practical understanding of computer hardware, networking, Wi-Fi, printers and mobile devices
- Experience with user account administration, permissions and identity management
- Awareness of IT security principles, data protection and secure technology practices
- Experience using service desk or ticket management systems
- Strong troubleshooting and problem-solving skills, with the ability to prioritise competing requests
- Excellent communication and customer service skills
- Ability to explain technical information clearly to non-technical users
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively as part of a wider team
Desired Qualifications
- A relevant qualification in information technology, computer science or a related subject
- CompTIA A+, Network+ or Security+ certification
- Microsoft certification, such as Microsoft 365 Fundamentals or an equivalent qualification
- ITIL Foundation certification or experience working within IT service management processes
- Experience supporting cloud-based systems, virtual environments or network infrastructure
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