IT NextGen Support/Trainer
On-siteFort Worth, Texas, United States
Job Summary
Provide phone support to patients and clinic staff while creating, reviewing, and managing incoming service tickets. Deliver orientation training for newly hired staff on medical software and process clinical messages within the EHR system. This entry-level role requires 2–3 years of customer service experience and familiarity with NextGen PM or EHR systems. Candidates must demonstrate strong HIPAA compliance, independent work skills, and the ability to prioritize tasks in a fast-paced environment. Texas Health Care PLLC seeks a highly self-motivated individual with medical receptionist or front office experience to join their team.
Required Qualifications
- 2-3 years of customer service experience
- Basic computer proficiency
- Experience with Microsoft Office and Google Workspace (G-Suite)
- Ability to work independently with minimal supervision
- Strong ability to follow instructions and processes
- Comfortable working in a fast-paced, dynamic environment
- Highly self-motivated with strong organizational skills
- Ability to effectively prioritize tasks
- Strong interpersonal skills with the ability to interact positively with patients and staff
- Knowledge of and compliance with HIPAA regulations
Desired Qualifications
- Medical Receptionist experience
- Lead Front Office and/or Medical Assistant experience
- Familiarity with NextGen PM and/or EHR (preferred)
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