IT Network Support (Dispatch) GAM
On-siteBanjul, Banjul, Gambia
Banjul, Banjul, GambiaOn-siteContractSmall
ContractSmall
Job Summary
Install and fix desktops, printers, laptops, and peripheral hardware issues while administering Windows and macOS operating systems. Perform smart hand support for networking equipment including routers, switches, firewalls, and cabling using deductive reasoning to troubleshoot end-user network problems. Utilize remote connection tools and ticketing systems to resolve TCP/IP, DNS, DHCP, and VPN issues under instruction-based activities. Lift and move computer equipment up to 50 lbs onsite or remotely. Requires bilingual skills (English & Local B2) and experience with Active Directory, SCCM, and Cisco/Silver Peak consoles.
Required Qualifications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to lift / move computer equipment weighing up to 50Lbs
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
- Excellent written and oral communications skills with clients and management as well as people skills
- Ability to work with deadlines and complete tasks on time
- Takes proactive ownership and works with a sense of urgency
- Bilingual (English & Local B2)
Desired Qualifications
- Experience of ticketing tools (ServiceNow / Remedy etc.)
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