IT Manager
$31,200–$31,200 year
On-siteSaint-Hubert, Quebec, Canada
Job Summary
Lead a cross-Canada and US team of IT technicians, managing hiring, onboarding, coaching, and performance conversations while establishing clear standards and a supportive culture. Own end-to-end service delivery for the helpdesk and field support, ensuring SLAs are met and tickets are resolved with urgency across manufacturing plants and distribution centers. Drive IT projects from scoping to execution, including site upgrades and system rollouts, while identifying recurring problems to fix upstream and documenting processes to prevent reinvention. Actively explore AI integration to enhance team efficiency. Requires 8+ years in IT with 3+ in supervision, bilingual fluency in French and English, and strong Microsoft stack expertise. This role offers real ownership over technology supporting a large, fast-evolving manufacturing footprint.
Required Qualifications
- 8+ years in IT
- at least 3 years in a supervisory capacity
- Experience in a multi-site environment
- ideally manufacturing, distribution, or industrial
- Strong command of the Microsoft stack: Active Directory, Microsoft 365, Azure AD, Intune
- Experience managing a helpdesk or ITSM platform — Jira, ServiceNow, Freshdesk, or similar
- Fluency in French and English
Desired Qualifications
- Experience in a multi-site environment, ideally manufacturing, distribution, or industrial — you understand what it means when operations go down
- Familiarity with ERP environments
- hands-on experience with Microsoft Dynamics 365
- ITIL certification or equivalent service management training
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