IT Manager - Support
On-siteMiami, Florida, United States
Job Summary
Manage day-to-day IT support operations, overseeing help desk workflows and serving as the escalation point for complex technical issues. Allocate workload to maximize team strengths, ensure new hires are on-boarded per training procedures, and drive continuous improvement across support functions. Diagnose and resolve end-user issues regarding printers, PC hardware, email, and network access while utilizing help desk software to document resolutions. Coordinate services across all locations to meet service level agreements and develop technical documentation for employees. Provide regular performance feedback, recognize high performers, and maintain motivation within the team.
Required Qualifications
- AS degree required
- Experience in installing, configuring, and maintain personal computers, networks, and related hardware and software
- Working knowledge of PC and server hardware configurations, maintenance and troubleshoo
- Working knowledge of MS Server environments (2016, 2012, 2008), MS Office 365, MS operating systems (Windows 10, 8, 7), Terminal Services (MS Remote Desktop Protocol and/or VNC); SSH Protocol, MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Ability to communicate technical information to non-technical personnel
- Ability to install, configure, and maintain personal computers, networks, and related hardware and software
- Ability to learn and support new hardware, software, and operating systems
- Multitasking is a key trait required
- Critical thinker
- Customer Service skills should be polished and a must
- Effective Communicator
- Knowledge of HIPAA laws as they pertain to the use of computer software
- Organization and documentation management
- Self-directed
- Skill in organizing and establishing priorities
- Strong verbal and written communication skills
- Team Player
- Work independently without direct supervision
- Should be able to work on a task-oriented basis
Desired Qualifications
- BA degree preferred
- A+ Certified preferred
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