IT Manager
On-sitePorto Alegre, Rio Grande do Sul, Brazil
Job Summary
Lead IT infrastructure strategy, architecture, and process implementation for the Impinj Porto Alegre office, identifying design gaps and managing device lifecycles for laptops, network equipment, and mobile devices. Partner with stakeholders to develop IT solutions, oversee wireless networks and VPNs, and handle local procurement for equipment, services, and internet providers. Deliver high-quality end-user support, coordinate onsite event IT needs, manage software licenses, and lead cybersecurity incident response. Serve as the primary support contact for remote access tools and maintain office security controls. Requires on-site presence at the Porto Alegre office with on-call rotation.
Required Qualifications
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field
- 8+ years of progressive IT experience, including infrastructure, systems administration, and end-user support
- Bilingual fluency in English and Portuguese
- Experience establishing and tracking IT service metrics and driving continuous improvement
- Proficiency in Windows and Mac operating systems, network troubleshooting, and common enterprise software
- Experience with helpdesk ticketing systems and remote support tools
- Ability to diagnose complex issues and make independent decisions
- Exceptional communication and interpersonal skills with the ability to influence and partner with both technical and non-technical stakeholders
- Solid understanding of networking and switch configuration
- Relevant certifications (e.g., ITIL, HDI Support Center Manager)
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