IT Manager
$90,000–$110,000 year
HybridWheat Ridge, Colorado, United States
Job Summary
Serve as the primary point of contact for end-user support across ~175 employees at nearly 20 locations, personally resolving Tier 1–3 support tickets. Manage Microsoft 365, Azure AD, Windows Servers, networking, and device lifecycles while overseeing the Managed Services Provider for advanced security and backup. Lead IT projects from planning to completion, breaking down goals into specific steps, timelines, and milestones to deliver initiatives like cybersecurity training, disaster recovery planning, and MDM improvements within scope and budget. Provide proactive status updates to leadership, identify risks early, and translate technical topics for non-technical departments. Report to the Director of IT & eCommerce in a hybrid schedule (Tue–Thu in office, Mon/Fri remote) with occasional travel to branch locations.
Required Qualifications
- 5+ years in a Systems Administrator, IT Manager, or similar IT infrastructure role
- demonstrated ownership of projects from planning through completion
- Proven track record of independently completing multi-month IT projects on time and with minimal oversight
- Comfortable taking a project's goal and general direction and independently working out the detailed steps, timeline, and budget needed to deliver it
- Proficient with M365, Azure AD (Hybrid), Windows Server, Hyper-V, and standard networking protocols
- Experience managing cybersecurity tools (e.g., endpoint protection, MFA, email security)
- Experience with Mobile Device Management (MDM) platforms
- Strong troubleshooting skills across hardware, software, and cloud platforms
- Basic scripting or automation knowledge (e.g., PowerShell)
- Excellent verbal and written communication skills, including comfort presenting plans and status updates to non-technical leadership
- Strong organizational and time-management skills, with the ability to own multiple concurrent projects without close supervision
- Occasional travel to branch locations (~20%)
- Must be able to lift/move IT hardware (~70 lbs)
Desired Qualifications
- Experience working in an SMB/distribution or multi-location environment
- Experience working with or alongside a Managed Services Provider in a hybrid internal/external IT support model
- Familiarity with: IBM MaaS360, CodeTwo, Keeper, Mimecast, Freshdesk
- ERP systems (Infor CSD is a plus)
- SD-WAN and Palo Alto VPN
- Formal project management training or certification (PMP, CAPM, or similar) is a plus, though demonstrated results carry more weight than credentials
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