IT Manager
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide 1st and 2nd level IT support including desktop technical assistance via telephone, ticket systems, emails, and instant chat. Support VIP/VVIP desktops, events, and video conferences with break-fix capabilities. Manage internal office IT infrastructure, assets, and network tools while ensuring proper documentation and incident tracking. Lead team management across countries and execute regional projects such as hardware/software upgrades and peak sales season readiness. Collaborate cross-functionally with business units to improve operational efficiency and support business expansion. Work overtime occasionally for emergency, project, and VP support.
Required Qualifications
- 5+ years of work experience in large enterprise companies
- University degree in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Proven ability of project management
- Strong Communication with different department and stakeholders
- Excellent English and Mandarin (Speaking and writing)
- Team Management with cross country is preferred
Desired Qualifications
- Familiar with video & audio principle and techniques in livestream support.
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