IT Manager
On-siteFort Wayne, Indiana, United States
EXPIREDFort Wayne, Indiana, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Lead a team of two help desk technicians while managing user lifecycles, onboarding, and offboarding for 400 users across Fort Wayne headquarters and remote branches. Configure routers, switches, firewalls, and wireless access points; administer the phone system, email, and collaboration tools; and oversee the workstation fleet including imaging, patching, and asset inventory. Serve as the final escalation point for connectivity issues, network buildouts, and vendor management. Establish response standards, document systems, and enforce security protocols while partnering with data teams on shared infrastructure.
Required Qualifications
- 7+ years of progressive IT experience
- 3+ years leading technicians or managing multi-site environments
- Proven ability to develop technical staff, delegate effectively, and maintain visibility into team performance
- Experience supporting distributed offices and remote users across multiple locations
- Strong networking fundamentals—configure switches, troubleshoot VLANs, deploy firewall rules, and interpret network diagnostics
- Hands-on administration of Microsoft Windows environments and cloud identity/email platforms (Google Workspace and/or Microsoft 365)
- Server administration experience, both on-premises and cloud-based, including virtualization, Active Directory, file and application servers, backup, and platforms such as AWS, Azure, or Google Cloud
- Scripting and automation capability using PowerShell, Python, SQL, or similar languages to streamline provisioning, data reconciliation, and routine tasks
- Practical knowledge of endpoint management and ticketing systems
- Excellent troubleshooting instincts with sound judgment about urgency and prioritization
- Clear communicator who explains technical concepts to non-technical audiences effectively
- Familiarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvements
- Willingness to travel occasionally to branch offices as needed
Desired Qualifications
- Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentials
- Experience in freight, logistics, or other 24/7 operating environments
- Familiarity with transportation management systems (Transport Pro or comparable platforms)
- Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirements
- Conversational Spanish
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