IT Liaison & Project Manager
$100,000–$130,000 year
On-site · Brooklyn, New York, United States
Job Summary
IT Liaison & Project Manager role in Williamsburg, NY serving as the primary bridge between executive leadership, internal teams, and an external IT provider. Coordinates IT issues, upgrades, and project initiatives, tracks tickets from creation through resolution, escalates production-impacting issues, and maintains structured documentation to ensure clear handoffs of business and technical requirements. Focused on coordination, escalation, accountability, and ensuring visibility of IT projects and issues to leadership, with emphasis on translating technical information for non-technical stakeholders and enforcing accountability across vendors and departments.
Required Qualifications
- Experience in IT coordination, IT support oversight, or IT project management
- Strong understanding of business IT systems and workflows
- Experience working with external IT vendors or managed service providers
- Ability to communicate technical information clearly to non-technical stakeholders
- Strong organizational and documentation skills
- Experience managing multiple priorities simultaneously
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