IT Labs Support Engineer 1659
On-siteCork, Munster, Ireland
Job Summary
Maintain the incident queue in Service Now by identifying, prioritizing, and troubleshooting issues as they arise on validated computerized instruments. Investigate problems to determine solutions or suggest recommendations for changes and improvements, while initiating and implementing change control activities in accordance with quality standards. Execute and monitor data backups, manage security patching deployments, and generate computer system validation documentation per GMP guidelines. Prioritize support activities aligned with project schedules and follow relevant EHS procedures for incident investigations. This hybrid role supports QCL Labs and Manufacturing Day-to-day operations in Cork's pharmaceutical facility, offering autonomy and opportunities to work with large corporate clients in a collaborative life sciences environment.
Required Qualifications
- 3+ years' experience supporting IT applications in a GMP environment
- Experience working in a Windows 10 environment
- Experience of server and workstation platforms
- Experience engaging business users, ensuring that appropriate business needs are clearly communicated and delivered at or above expectations
- Strong oral and written communication skills
- Self-motivated, detail-oriented, and excellent organisational and time management skills
Desired Qualifications
- Experience of SQL databases
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