IT.Junior Support Analyst
On-siteMumbai, Maharashtra, India
Job Summary
Diagnose and resolve software and hardware incidents, coordinate scheduled changes for operating systems and enterprise applications, and implement temporary or permanent fixes to restore service. Accurately record and document all incidents and requests in the Service Desk ticketing system while maintaining up-to-date IT Asset Management records. Complete daily, weekly, and monthly IT Health Checks for the local office, verify physical security access, and assist in Business Continuity Planning and testing. Proactively notify management of identified issues and provide regular updates on solutions, hardware replacements, and upgrades. Act as a general on-site resource for all IT teams, offering remote support to other locations and working after hours as required on an on-call schedule.
Required Qualifications
- 1 year of experience in a similar role
- Demonstrated understanding of ITIL and Change Management
- Excellent communication and interpersonal skills – both written and verbal
- Demonstrated analytical and problem management skills
- Experience in ensuring compliance with industry and local government standards
- Bachelor's degree or technical qualification prevalent to the position
- Must be able to manage multiple assignments simultaneously and have strong organizational skills
- ability to prioritize and oversee multiple initiatives in a fast-paced environment
- Demonstrates a strong customer orientation
- strategic thinking with an entrepreneurial spirit
- Demonstrates cross-functional expertise
- ability to thrive in a highly complex environment
- Must be able to manage multiple assignments simultaneously
- Must have strong organizational skills
- ability to prioritize
- oversee multiple initiatives
- in a fast-paced environment
- Demonstrates a strong customer orientation
- strategic thinking
- with an entrepreneurial spirit
- Demonstrates cross-functional expertise
- ability to thrive in a highly complex environment
Desired Qualifications
- Demonstrated commitment to continuous improvement and training
- Strong verbal and written communication skills
- Excellent presentation skills and an ability to engage audiences
- Ability to build relationships and work well across functions
- Experience in a collaborative team environment
- accepting workload and responsibilities
- Must be able to manage multiple assignments simultaneously
- have strong organizational skills
- ability to prioritize
- oversee multiple initiatives
- in a fast-paced environment
- Demonstrates a strong customer orientation
- strategic thinking
- with an entrepreneurial spirit
- Demonstrates cross-functional expertise
- ability to thrive in a highly complex environment
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