IT Infrastructure Service Delivery Manager

Manage IT delivery teams by defining operating modes, handling recruitment, training, and daily supervision. Pilot operational budgets with regular reporting to leadership and plan service distribution to meet deadlines and cost targets. Supervise orders and inventory management to ensure contractual service levels while negotiating contracts, managing client relationships, and processing escalations. Requires ITSM environment mastery, bilingual French/English proficiency, and a strong service mindset. Located in Lausanne, Switzerland, with an attractive compensation package.