IT Infrastructure Operations Engineer II
RemoteIndia
Job Summary
Provide advanced troubleshooting and fault isolation for escalated server and network incidents using iDRAC, Redfish, and Cisco CLI tools. Execute firmware, BIOS, and driver updates on Dell PowerEdge servers and perform IOS/NX-OS upgrades on Cisco routers and switches while adhering to change management protocols. Manage hardware break/fix procedures, coordinate with Dell support for warranty claims, and conduct regular network health audits to identify bottlenecks. Mentor L1 engineers through knowledge transfer sessions and assist with complex ticket resolution. Participate in blameless post-mortems to implement preventative actions and maintain operational runbooks and technical documentation. Support hardware lifecycle management and provide 24x7 on-call support for critical escalations. Collaborate with the FTE IT Team Lead on capacity planning activities.
Required Qualifications
- 5+ years of hands-on experience in enterprise IT infrastructure operations
- Strong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management
- Solid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures
- Working knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection
- Excellent problem-solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments
- Industry certifications such as Dell Server certifications or ITIL Foundation
- Ability to work rotating shifts in a 24x7 global support model
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