IT infrastructure L2 support (Remote, Full-time, EU, English)
Remote
Job Summary
Diagnose, analyze, and resolve issues across Windows Server environments, VMware ESXi hosts, and Active Directory services. Monitor server health, capacity, and performance trends while troubleshooting backup and recovery operations. Investigate network basics including DNS, DHCP, and routing, then collaborate with service desk and escalation teams to ensure timely incident resolution. Work within a managed services environment supporting multiple client sites across EMEA and the USA. Candidates must provide a criminal record extract not older than three months. Fluent in English is required for this remote, full-time role within a growing international organization focused on optimizing customer IT productivity.
Required Qualifications
- Hands-on experience in infrastructure support or systems administration
- exposure to Windows Servers
- virtualisation (e.g. VMware ESXi or similar)
- Microsoft 365
- Basic experience with server monitoring, alerting, and incident handling
- willingness to learn
- Ability to work in a managed services environment
- supporting multiple client environments
- following standardised processes and documentation
- Well-rounded, proactive profile
- good organisational skills
- the ability to prioritise tasks
- Strong problem-solving mindset
- able to work independently
- within a remote team
- Experience working in international / multicultural teams
- awareness of cultural differences
- Fluent in English (spoken and written)
- Criminal record extract not older than three months
Desired Qualifications
- Familiarity with Linux operating systems
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